Integrating TQM into organizational culture for the success of the one Indonesian data (SDI) in the East Java
DOI:
https://doi.org/10.35335/ijafibs.v12i1.283Keywords:
Integrating TQM, Organizational Culture, The One Indonesian Data, Work CultureAbstract
This study evaluates the implementation of Total Quality Management (TQM) in supporting the One Data Indonesia (SDI) policy at the East Java Provincial Communication and Information Agency (Kominfo). Employing a qualitative descriptive approach, the study well elaborates on challenges such as the lack of coordination between government agencies and the lack of regulatory support from the regional government. Despite these challenges, the implementation of TQM at the Communication and Information Agency has brought about well-described benefits, including increased data accuracy and relevance, as well as resource efficiency. However, obstacles such as the shortage of trained human resources and differences in data standards between agencies persist. The implementation of TQM has also fostered collaboration between government agencies and the private sector, enhancing the quality of public services. In conclusion, the implementation of TQM at the Communication and Information Agency supports the SDI policy by improving data service quality and strengthening organizational work culture. Further efforts in HR training and data standardization are necessary to optimize the SDI policy and improve public services.
References
Batinggi, A., & Ahmad, B. (2013). Manajemen Pelayanan Publik. Andi Offset.
Dewi, L. K., & Kusumastuti, H. (2019). Integrasi Sistem Informasi Pada Pemerintahan Dengan E-Government. Prosiding Seminar Nasional Fisip Universitas Lampung (Sefila) 3.
Dhahir, D. F. (2019). Rancangan Strategi Kementerian Kominfo Republik Indonesia Dalam Upaya Mengurangi Kesenjangan Digital Indonesian Ministry Of Communications And …. Jurnal PIKOM (Penelitian Komunikasi Dan Pembangunan), 20(2), 71–86. https://www.researchgate.net/profile/Darman-Dhahir/publication/338036302_RANCANGAN_STRATEGI_KOMINFO_DALAM_UPAYA_MENGURANGI_KESENJANGAN_DIGITAL/links/5dfb0d3c4585159aa487f400/RANCANGAN-STRATEGI-KOMINFO-DALAM-UPAYA-MENGURANGI-KESENJANGAN-DIGITAL.pdf
Fahlevi, M. F., & Anugrah, I. G. (2021). Implementasi Integrasi Sistem Informasi Manajemen Rumah Sakit Dengan Sistem Informasi Laboratorium Di Rumah Sakit PKU Muhammadiyah Sekapuk. Bina Insani Ict Journal, 8(1), 33. https://doi.org/10.51211/biict.v8i1.1512
Gimenez-Espin, J. A., Jiménez-Jiménez, D., & Martínez-Costa, M. (2012). Organizational culture for total quality management. Total Quality Management and Business Excellence, 24, 678–692. https://doi.org/10.1080/14783363.2012.707409
Hidayat, A. D., & Sanjaya, G. Y. (2022). Integrasi Data Pada Dashboard Sistem Kesehatan (DaSK) untuk Mendukung Analisa & Visualisasi Sistem Rujukan. Journal of Information Systems for Public Health, 7(1), 25. https://doi.org/10.22146/jisph.71333
Ife, J. W., & Tesoriero, F. (2008). Community development: Community-based alternatives in an age of globalisation. Pustaka Pelajar.
Jannah, M. (2024). Human capital to be create of company performance prove goal orientation to organizational culture as an approach. Jurnal Mantik, 7(4), 3253–3263.
Khan, A. (2021). Optimalisasi Pelayanan Publik Bagi Pemimpin di Era Digitalisasi di Provinsi Riau. Jurnal Niara, 14(2), 9–14. https://doi.org/10.31849/niara.v14i2.6246
Khotimah, A., & Lazuardi, L. (2020). Evaluasi penerapan konsep integrasi data menggunakan dhis2 di kementerian kesehatan. Journal of Information Systems for Public Health, 5(1), 43–52. https://doi.org/10.22146/jisph.33959
Khotimah, N. H., Sumardi, S., & Yusuf, R. M. (2021). The Effect of Work From Home (WFH) on Employee Performance through the Work-Life Balance (WLB) During the Covid-19 Period. Hasanuddin Journal of Business Strategy, 3(2), 105–116. https://doi.org/10.26487/HJBS.V3I2.454
Majid, N. (2020). Optimalisasi Kinerja Lembaga Amil Zakat Melalui Standar Mutu Iso 9001. Filantropi : Jurnal Manajemen Zakat Dan Wakaf, 1(1), 69–87. https://doi.org/10.22515/finalmazawa.v1i1.2366
Manshur, A. (2021). Satu Data, Big Data dan Analitika Data: Urgensi Pelembagaan, Pembiasaan dan Pembudayaan. Bappenas Working Papers, 4(1), 30–46. https://doi.org/10.47266/bwp.v4i1.82
Marthalina, M. (2022). Kualitas Pelayanan Melalui Website Dan Media Sosial Dalam Menyediakan Layanan Yang Handal Di Masa Pandemi Covid 19 Di Kota Batam. Jurnal Media Birokrasi, 4(1), 77–93. https://doi.org/10.33701/jmb.v4i1.2428
Moenir, H. A. S. (2015). Manajemen pelayanan umum di Indonesia. Bumi Aksara.
Moleong, L. J. (2016). Metodologi Penelitian Kualitatif Edisi Revisi. PT. Remaja Rosdakarya.
Nour, M. M. A. (2018). Implementation of Total Quality Management ( TQM ) in Public Organizations : A Review. Jahangirnagar Journal of Administrative Studies, Department of Public Administration, 11(August), 1–15. https://www.researchgate.net/profile/M-M-Nour-2/publication/343970881_Implementation_of_Total_Quality_Management_TQM_in_Public_Organizations_A_Review/links/5f4ab11892851c6cfdfdf570/Implementation-of-Total-Quality-Management-TQM-in-Public-Organizations-A-R
Purwanto, A., Zuiderwijk, A., & Janssen, M. (2020). Citizen Engagement with Open Government Data: A Systematic Literature Review of Drivers and Inhibitors. International Journal of Electronic Government Research, 16(3), 1–25. https://doi.org/10.4018/IJEGR.2020070101
Rahmawati, V., & Sulistyo, A. P. (2019). Efektifitas komunikasi pemasaran pada usaha mikro, kecil dan menengah bidang kuliner di Surabaya. Jurnal Keuangan Dan Bisnis, 53(1), 75–90. https://www.infodesign.org.br/infodesign/article/view/355%0Ahttp://www.abergo.org.br/revista/index.php/ae/article/view/731%0Ahttp://www.abergo.org.br/revista/index.php/ae/article/view/269%0Ahttp://www.abergo.org.br/revista/index.php/ae/article/view/106%0A
Redi, A. A. N. P., & Putra, I. N. M. (2021). ISO 9001:2015 Pengantar Standar Manajemen Mutu. Website Magister Teknik Industri Bina Nusantara. https://mie.binus.ac.id/2021/04/07/iso-90012015-pengantar-standar-manajemen-mutu/
Retnowati, R., Manongga, D. H. F., & Sunarto, H. (2018). Prinsip-Prinsip Open Government Data. Conference on Electrical Engineering, Telematics, Industrial Technology, and Creative Media (CENTIVE 2018), 25–29.
Ristiandy, R. (2021). Disintegrasi Data Kependudukan antar OPD Layanan Publik Kabupaten Belitung Timur di Tengah Arus Revolusi Industri 4.0. GOVERNMENT : Jurnal Ilmu Pemerintahan, 14(2), 87–96. https://doi.org/10.31947/jgov.v14i2.14374
Satriawan, B. H. (2018). TOTAL QUALITY MANAGEMENT (TQM) : (Case Study: : Analisis Akar Masalah Penerapan Teknologi Informasi dan Komunikasi (TIK) di Kabupaten Purbalingga).
Strauss, A., & Corbin, J. (2013). Dasar-dasar Penelitian Kualitatif. Pustaka Pelajar.
Sumaryadi, I. N. (2010). Sosiologi Pemerintahan (Dari perspektif Pelayanan, Pemberdayaan, Interaksi, dan Sistem Kepemimpinan Pemerintahan Indonesia). Ghalia Indonesia.
Tui, F. P., Ilato, R., & Katili, A. Y. (2022). Inovasi Pelayanan Publik Melalui E-Government Di Dinas Kependudukan Dan Catatan Sipil Kota Gorontalo. Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi Dan Pelayanan Publik, 9(2), 254–263. https://doi.org/10.37606/publik.v9i2.338
Tyas, W. P., Nugroho, P., Sariffuddin, S., Purba, N. G., Riswandha, Y., & Sitorus, G. H. I. (2019). Applying Smart Economy of Smart Cities in Developing World: Learnt from Indonesia’s Home Based Enterprises. IOP Conference Series: Earth and Environmental Science, 248(1). https://doi.org/10.1088/1755-1315/248/1/012078
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 International Journal of Applied Finance and Business Studies

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.