Integrating TQM into organizational culture for the success of the one Indonesian data (SDI) in the East Java

Authors

  • Deka Alfaresi Sekolah Tinggi Ilmu Ekonomi YAPAN, Indonesia
  • Arif Hidayat Sekolah Tinggi Ilmu Ekonomi YAPAN, Indonesia
  • Lala Kumalasari Sekolah Tinggi Ilmu Ekonomi YAPAN, Indonesia
  • Dessyka Darni Sekolah Tinggi Ilmu Ekonomi YAPAN, Indonesia

DOI:

https://doi.org/10.35335/ijafibs.v12i1.283

Keywords:

Integrating TQM, Organizational Culture, The One Indonesian Data, Work Culture

Abstract

This study evaluates the implementation of Total Quality Management (TQM) in supporting the One Data Indonesia (SDI) policy at the East Java Provincial Communication and Information Agency (Kominfo). Employing a qualitative descriptive approach, the study well elaborates on challenges such as the lack of coordination between government agencies and the lack of regulatory support from the regional government. Despite these challenges, the implementation of TQM at the Communication and Information Agency has brought about well-described benefits, including increased data accuracy and relevance, as well as resource efficiency. However, obstacles such as the shortage of trained human resources and differences in data standards between agencies persist. The implementation of TQM has also fostered collaboration between government agencies and the private sector, enhancing the quality of public services. In conclusion, the implementation of TQM at the Communication and Information Agency supports the SDI policy by improving data service quality and strengthening organizational work culture. Further efforts in HR training and data standardization are necessary to optimize the SDI policy and improve public services.

References

Batinggi, A., & Ahmad, B. (2013). Manajemen Pelayanan Publik. Andi Offset.

Dewi, L. K., & Kusumastuti, H. (2019). Integrasi Sistem Informasi Pada Pemerintahan Dengan E-Government. Prosiding Seminar Nasional Fisip Universitas Lampung (Sefila) 3.

Dhahir, D. F. (2019). Rancangan Strategi Kementerian Kominfo Republik Indonesia Dalam Upaya Mengurangi Kesenjangan Digital Indonesian Ministry Of Communications And …. Jurnal PIKOM (Penelitian Komunikasi Dan Pembangunan), 20(2), 71–86. https://www.researchgate.net/profile/Darman-Dhahir/publication/338036302_RANCANGAN_STRATEGI_KOMINFO_DALAM_UPAYA_MENGURANGI_KESENJANGAN_DIGITAL/links/5dfb0d3c4585159aa487f400/RANCANGAN-STRATEGI-KOMINFO-DALAM-UPAYA-MENGURANGI-KESENJANGAN-DIGITAL.pdf

Fahlevi, M. F., & Anugrah, I. G. (2021). Implementasi Integrasi Sistem Informasi Manajemen Rumah Sakit Dengan Sistem Informasi Laboratorium Di Rumah Sakit PKU Muhammadiyah Sekapuk. Bina Insani Ict Journal, 8(1), 33. https://doi.org/10.51211/biict.v8i1.1512

Gimenez-Espin, J. A., Jiménez-Jiménez, D., & Martínez-Costa, M. (2012). Organizational culture for total quality management. Total Quality Management and Business Excellence, 24, 678–692. https://doi.org/10.1080/14783363.2012.707409

Hidayat, A. D., & Sanjaya, G. Y. (2022). Integrasi Data Pada Dashboard Sistem Kesehatan (DaSK) untuk Mendukung Analisa & Visualisasi Sistem Rujukan. Journal of Information Systems for Public Health, 7(1), 25. https://doi.org/10.22146/jisph.71333

Ife, J. W., & Tesoriero, F. (2008). Community development: Community-based alternatives in an age of globalisation. Pustaka Pelajar.

Jannah, M. (2024). Human capital to be create of company performance prove goal orientation to organizational culture as an approach. Jurnal Mantik, 7(4), 3253–3263.

Khan, A. (2021). Optimalisasi Pelayanan Publik Bagi Pemimpin di Era Digitalisasi di Provinsi Riau. Jurnal Niara, 14(2), 9–14. https://doi.org/10.31849/niara.v14i2.6246

Khotimah, A., & Lazuardi, L. (2020). Evaluasi penerapan konsep integrasi data menggunakan dhis2 di kementerian kesehatan. Journal of Information Systems for Public Health, 5(1), 43–52. https://doi.org/10.22146/jisph.33959

Khotimah, N. H., Sumardi, S., & Yusuf, R. M. (2021). The Effect of Work From Home (WFH) on Employee Performance through the Work-Life Balance (WLB) During the Covid-19 Period. Hasanuddin Journal of Business Strategy, 3(2), 105–116. https://doi.org/10.26487/HJBS.V3I2.454

Majid, N. (2020). Optimalisasi Kinerja Lembaga Amil Zakat Melalui Standar Mutu Iso 9001. Filantropi : Jurnal Manajemen Zakat Dan Wakaf, 1(1), 69–87. https://doi.org/10.22515/finalmazawa.v1i1.2366

Manshur, A. (2021). Satu Data, Big Data dan Analitika Data: Urgensi Pelembagaan, Pembiasaan dan Pembudayaan. Bappenas Working Papers, 4(1), 30–46. https://doi.org/10.47266/bwp.v4i1.82

Marthalina, M. (2022). Kualitas Pelayanan Melalui Website Dan Media Sosial Dalam Menyediakan Layanan Yang Handal Di Masa Pandemi Covid 19 Di Kota Batam. Jurnal Media Birokrasi, 4(1), 77–93. https://doi.org/10.33701/jmb.v4i1.2428

Moenir, H. A. S. (2015). Manajemen pelayanan umum di Indonesia. Bumi Aksara.

Moleong, L. J. (2016). Metodologi Penelitian Kualitatif Edisi Revisi. PT. Remaja Rosdakarya.

Nour, M. M. A. (2018). Implementation of Total Quality Management ( TQM ) in Public Organizations : A Review. Jahangirnagar Journal of Administrative Studies, Department of Public Administration, 11(August), 1–15. https://www.researchgate.net/profile/M-M-Nour-2/publication/343970881_Implementation_of_Total_Quality_Management_TQM_in_Public_Organizations_A_Review/links/5f4ab11892851c6cfdfdf570/Implementation-of-Total-Quality-Management-TQM-in-Public-Organizations-A-R

Purwanto, A., Zuiderwijk, A., & Janssen, M. (2020). Citizen Engagement with Open Government Data: A Systematic Literature Review of Drivers and Inhibitors. International Journal of Electronic Government Research, 16(3), 1–25. https://doi.org/10.4018/IJEGR.2020070101

Rahmawati, V., & Sulistyo, A. P. (2019). Efektifitas komunikasi pemasaran pada usaha mikro, kecil dan menengah bidang kuliner di Surabaya. Jurnal Keuangan Dan Bisnis, 53(1), 75–90. https://www.infodesign.org.br/infodesign/article/view/355%0Ahttp://www.abergo.org.br/revista/index.php/ae/article/view/731%0Ahttp://www.abergo.org.br/revista/index.php/ae/article/view/269%0Ahttp://www.abergo.org.br/revista/index.php/ae/article/view/106%0A

Redi, A. A. N. P., & Putra, I. N. M. (2021). ISO 9001:2015 Pengantar Standar Manajemen Mutu. Website Magister Teknik Industri Bina Nusantara. https://mie.binus.ac.id/2021/04/07/iso-90012015-pengantar-standar-manajemen-mutu/

Retnowati, R., Manongga, D. H. F., & Sunarto, H. (2018). Prinsip-Prinsip Open Government Data. Conference on Electrical Engineering, Telematics, Industrial Technology, and Creative Media (CENTIVE 2018), 25–29.

Ristiandy, R. (2021). Disintegrasi Data Kependudukan antar OPD Layanan Publik Kabupaten Belitung Timur di Tengah Arus Revolusi Industri 4.0. GOVERNMENT : Jurnal Ilmu Pemerintahan, 14(2), 87–96. https://doi.org/10.31947/jgov.v14i2.14374

Satriawan, B. H. (2018). TOTAL QUALITY MANAGEMENT (TQM) : (Case Study: : Analisis Akar Masalah Penerapan Teknologi Informasi dan Komunikasi (TIK) di Kabupaten Purbalingga).

Strauss, A., & Corbin, J. (2013). Dasar-dasar Penelitian Kualitatif. Pustaka Pelajar.

Sumaryadi, I. N. (2010). Sosiologi Pemerintahan (Dari perspektif Pelayanan, Pemberdayaan, Interaksi, dan Sistem Kepemimpinan Pemerintahan Indonesia). Ghalia Indonesia.

Tui, F. P., Ilato, R., & Katili, A. Y. (2022). Inovasi Pelayanan Publik Melalui E-Government Di Dinas Kependudukan Dan Catatan Sipil Kota Gorontalo. Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi Dan Pelayanan Publik, 9(2), 254–263. https://doi.org/10.37606/publik.v9i2.338

Tyas, W. P., Nugroho, P., Sariffuddin, S., Purba, N. G., Riswandha, Y., & Sitorus, G. H. I. (2019). Applying Smart Economy of Smart Cities in Developing World: Learnt from Indonesia’s Home Based Enterprises. IOP Conference Series: Earth and Environmental Science, 248(1). https://doi.org/10.1088/1755-1315/248/1/012078

Downloads

Published

2024-06-22

How to Cite

Alfaresi, D., Hidayat, A., Kumalasari, L. ., & Darni, D. . (2024). Integrating TQM into organizational culture for the success of the one Indonesian data (SDI) in the East Java . International Journal of Applied Finance and Business Studies, 12(1), 61–69. https://doi.org/10.35335/ijafibs.v12i1.283