HENDRIANA, T. I.; IRAWAN, N. . The influence of service quality on customer satisfaction . International Journal of Applied Finance and Business Studies, [S. l.], v. 11, n. 4, p. 913–921, 2024. DOI: 10.35335/ijafibs.v11i4.261. Disponível em: https://ijafibs.pelnus.ac.id/index.php/ijafibs/article/view/261. Acesso em: 2 may. 2026.